When the C.E.O., Already Facing a Crisis, Gets the Coronavirus

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Glenn Fogel was in crisis mode.

It was late February, and . Mr. Fogel, the chief executive of Booking Holdings, the online travel giant that owns brands like Priceline.com, OpenTable and Kayak, was spending nearly every waking moment at his computer as a tsunami of travel cancellations poured in. He quickly paused marketing, halted stock buybacks, froze hiring and raised $4 billion in debt.

Glenn Fogel was in crisis mode.

It was late February, and . Mr. Fogel, the chief executive of Booking Holdings, the online travel giant that owns brands like Priceline.com, OpenTable and Kayak, was spending nearly every waking moment at his computer as a tsunami of travel cancellations poured in. He quickly paused marketing, halted stock buybacks, froze hiring and raised $4 billion in debt.

“The job, it’s just expanded exponentially,” he said.

Then the virus that ravaged his business got him, too. His wife became sick, and his daughter, a college student who had returned home, started to cough. On March 25, Mr. Fogel, 58, who lives just outside New York City, developed a headache and a 101-degree fever.

“The job, it’s just expanded exponentially,” he said.

Then the virus that ravaged his business got him, too. His wife became sick, and his daughter, a college student who had returned home, started to cough. On March 25, Mr. Fogel, 58, who lives just outside New York City, developed a headache and a 101-degree fever.

He was among a wave of leaders at publicly traded companies who tested positive for the coronavirus. At least half a dozen chief executives have contracted it in the past three months, according to a tally by The New York Times, including the heads of ; the real estate investment firm Kimco Realty; Becle, which makes Jose Cuervo tequila; and the security company ADT. In April, Morgan Stanley’s chief, James Gorman, and recovered.

He was among a wave of leaders at publicly traded companies who tested positive for the coronavirus. At least half a dozen chief executives have contracted it in the past three months, according to a tally by The New York Times, including the heads of ; the real estate investment firm Kimco Realty; Becle, which makes Jose Cuervo tequila; and the security company ADT. In April, Morgan Stanley’s chief, James Gorman, and recovered.

Mr. Fogel’s illness was relatively mild, but it complicated navigating the lockdown and shoring up a business in free fall. And it put him on the hook to properly disclose the situation to shareholders.

Mr. Fogel’s illness was relatively mild, but it complicated navigating the lockdown and shoring up a business in free fall. And it put him on the hook to properly disclose the situation to shareholders.

Publicly traded companies are obligated to divulge events that may be considered “material” to investors. Peter Cappelli, a management professor at the Wharton School at the University of Pennsylvania, said companies faced risks if news of a top executive’s illness leaked before a disclosure. Apple famously concealed the health conditions of its chief, Steve Jobs, before , prompting criticism and an inquiry by the Securities and Exchange Commission.

Publicly traded companies are obligated to divulge events that may be considered “material” to investors. Peter Cappelli, a management professor at the Wharton School at the University of Pennsylvania, said companies faced risks if news of a top executive’s illness leaked before a disclosure. Apple famously concealed the health conditions of its chief, Steve Jobs, before , prompting criticism and an inquiry by the Securities and Exchange Commission.

“You don’t want to lose the P.R. battle that the company hid this,” Mr. Cappelli said.

Mr. Fogel kept working. Before taking a drive-through test for the virus on March 26 near his home in Scarsdale, N.Y., he did a CNN interview over Skype. On April 1, Booking Holdings filed a laying out his condition.

“You don’t want to lose the P.R. battle that the company hid this,” Mr. Cappelli said.

Mr. Fogel kept working. Before taking a drive-through test for the virus on March 26 near his home in Scarsdale, N.Y., he did a CNN interview over Skype. On April 1, Booking Holdings filed a laying out his condition.

Mr. Fogel, an energetic storyteller, said his attitude was, “Let’s let everybody know so everyone’s informed, so there’s no question.”

Mr. Fogel, an energetic storyteller, said his attitude was, “Let’s let everybody know so everyone’s informed, so there’s no question.”

Steve Hafner, who heads OpenTable and Kayak and reports to Mr. Fogel, estimated that he had gotten more messages on Slack and video calls from his boss while he was sick than when he was healthy.

Steve Hafner, who heads OpenTable and Kayak and reports to Mr. Fogel, estimated that he had gotten more messages on Slack and video calls from his boss while he was sick than when he was healthy.

“Son of a gun worked right through it,” Mr. Hafner said.

Mr. Fogel, who was previously a trader and an investment banker, joined Booking in February 2000 as a young manager. At the time, the company, which began in 1997, was known as Priceline.com. Two weeks later, the stock market peaked and the dot-com bubble burst. Soon after, the Sept. 11 attacks happened, hampering people’s desire to travel.

“Son of a gun worked right through it,” Mr. Hafner said.

Mr. Fogel, who was previously a trader and an investment banker, joined Booking in February 2000 as a young manager. At the time, the company, which began in 1997, was known as Priceline.com. Two weeks later, the stock market peaked and the dot-com bubble burst. Soon after, the Sept. 11 attacks happened, hampering people’s desire to travel.

But the company forged ahead, focusing on hotels, expanding in Europe and on making acquisitions. In 2005, it bought a small Dutch start-up, Booking.com, which people use to book lodging. Booking.com became the largest division in the company, which took its name.

But the company forged ahead, focusing on hotels, expanding in Europe and on making acquisitions. In 2005, it bought a small Dutch start-up, Booking.com, which people use to book lodging. Booking.com became the largest division in the company, which took its name.

Mr. Fogel rose through the ranks, eventually overseeing acquisitions and strategic alliances. In 2017, he was appointed chief executive after over an affair with an employee.

Mr. Fogel rose through the ranks, eventually overseeing acquisitions and strategic alliances. In 2017, he was appointed chief executive after over an affair with an employee.

To prepare for disruptive events, Booking conducted crisis management drills. Executives practiced for situations like natural disasters, political coups, data breaches and ransomware attacks. But there was no drill for a pandemic.

To prepare for disruptive events, Booking conducted crisis management drills. Executives practiced for situations like natural disasters, political coups, data breaches and ransomware attacks. But there was no drill for a pandemic.

“All the others together, they’re nowhere near what has happened now,” Mr. Fogel said.

“All the others together, they’re nowhere near what has happened now,” Mr. Fogel said.

Image“They’re nowhere near what has happened now,” Mr. Fogel said, comparing the pandemic with disasters that Booking’s crisis planning had addressed.
Credit…Andrew White for The New York Times
Image“They’re nowhere near what has happened now,” Mr. Fogel said, comparing the pandemic with disasters that Booking’s crisis planning had addressed.
Credit…Andrew White for The New York Times
Image“They’re nowhere near what has happened now,” Mr. Fogel said, comparing the pandemic with disasters that Booking’s crisis planning had addressed.

When the extent of the pandemic became clear to Mr. Fogel and his lieutenants in early March, their first move was to set up customer service workers at home to field an avalanche of cancellations from travelers.

When the extent of the pandemic became clear to Mr. Fogel and his lieutenants in early March, their first move was to set up customer service workers at home to field an avalanche of cancellations from travelers.

He and his executives also tried to quickly figure out how to balance the inherent conflicts among hoteliers, who risked going bankrupt if they refunded everyone; customers, who stood to lose money on nonrefundable bookings; customer service workers, who were under pressure while working from home with their families; and shareholders, who argued that Booking was not legally obligated to offer refunds.

He and his executives also tried to quickly figure out how to balance the inherent conflicts among hoteliers, who risked going bankrupt if they refunded everyone; customers, who stood to lose money on nonrefundable bookings; customer service workers, who were under pressure while working from home with their families; and shareholders, who argued that Booking was not legally obligated to offer refunds.

The pressure was intense. Booking paid customers $63 million in refunds on nonrefundable reservations for the first three months of the year, which it does not expect to recover. Mr. Fogel said the company would try to get some money back from the hotels eventually, but that requires helping them stay afloat now. OpenTable later waived fees on its restaurant reservation system for the rest of the year.

The pressure was intense. Booking paid customers $63 million in refunds on nonrefundable reservations for the first three months of the year, which it does not expect to recover. Mr. Fogel said the company would try to get some money back from the hotels eventually, but that requires helping them stay afloat now. OpenTable later waived fees on its restaurant reservation system for the rest of the year.

“You want to build the reputation that you are there,” Mr. Fogel said.

By then, he was feeling ill, and his wife and daughter had become sick. After initially testing negative for the coronavirus, his high-school-age son developed a cough and fever, too.

“You want to build the reputation that you are there,” Mr. Fogel said.

By then, he was feeling ill, and his wife and daughter had become sick. After initially testing negative for the coronavirus, his high-school-age son developed a cough and fever, too.

Leslie Cafferty, Booking’s head of communications, said Mr. Fogel’s first instinct had been to call in the lawyers to understand disclosure requirements and “minimize any risk he was hiding information.” They made plans to announce his test results in a S.E.C. filing.

Leslie Cafferty, Booking’s head of communications, said Mr. Fogel’s first instinct had been to call in the lawyers to understand disclosure requirements and “minimize any risk he was hiding information.” They made plans to announce his test results in a S.E.C. filing.

After Mr. Fogel got positive test results for the virus on March 31, Booking pulled the trigger on the filing the next day. In it, Booking said that he continued to perform as chief executive and that the company had succession plans, including a temporary delegation of responsibilities, for all of its senior executives.

After Mr. Fogel got positive test results for the virus on March 31, Booking pulled the trigger on the filing the next day. In it, Booking said that he continued to perform as chief executive and that the company had succession plans, including a temporary delegation of responsibilities, for all of its senior executives.

By then, Mr. Fogel’s fever had faded, and he felt recovered, he said. His family recovered quickly as well. But the announcement prompted more than 1,000 emails and messages from employees, partners and friends. As he dealt with , it took him more than a month to respond to the notes.

By then, Mr. Fogel’s fever had faded, and he felt recovered, he said. His family recovered quickly as well. But the announcement prompted more than 1,000 emails and messages from employees, partners and friends. As he dealt with , it took him more than a month to respond to the notes.

Mr. Fogel said he had created a system of responses: People who had sent a short “Get well soon” got a thumbs-up emoji. Those who had also had the virus got a more thoughtful response. “And then there were others that knew somebody that had lost their fight, and those were hard to read,” he said.

Mr. Fogel said he had created a system of responses: People who had sent a short “Get well soon” got a thumbs-up emoji. Those who had also had the virus got a more thoughtful response. “And then there were others that knew somebody that had lost their fight, and those were hard to read,” he said.

Work piled up as the travel industry underwent more pain. In April, newly booked rooms through Booking’s various sites plunged 85 percent from a year earlier.

Work piled up as the travel industry underwent more pain. In April, newly booked rooms through Booking’s various sites plunged 85 percent from a year earlier.

  • Frequently Asked Questions and Advice

    Updated May 28, 2020

    • What’s the risk of catching coronavirus from a surface?

      Touching contaminated objects and then infecting ourselves with the germs is not typically how the virus spreads. But it can happen. A number of flu, rhinovirus, coronavirus and other microbes have shown that respiratory illnesses, including the new coronavirus, can spread by touching contaminated surfaces, particularly in places like day care centers, offices and . But a long chain of events has to happen for the disease to spread that way. The best way to protect yourself from coronavirus — whether it’s surface transmission or close human contact — is still social distancing, washing your hands, not touching your face and wearing masks.

    • What are the symptoms of coronavirus?

      Common symptoms Some of these symptoms overlap with those of the flu, making detection difficult, but runny noses and stuffy sinuses are less common. added chills, muscle pain, sore throat, headache and a new loss of the sense of taste or smell as symptoms to look out for. Most people fall ill five to seven days after exposure, but symptoms may appear in as few as two days or as many as 14 days.

    • How can I protect myself while flying?

      If air travel is unavoidable, Most important: Wash your hands often, and stop touching your face. If possible, choose a window seat. A found that during flu season, the safest place to sit on a plane is by a window, as people sitting in window seats had less contact with potentially sick people. Disinfect hard surfaces. When you get to your seat and your hands are clean, use disinfecting wipes to clean the hard surfaces at your seat like the head and arm rest, the seatbelt buckle, the remote, screen, seat back pocket and the tray table. If the seat is hard and nonporous or leather or pleather, you can wipe that down, too. (Using wipes on upholstered seats could lead to a wet seat and spreading of germs rather than killing them.)

    • How many people have lost their jobs due to coronavirus in the U.S.?

      More than 40 million people — the equivalent of 1 in 4 U.S. workers — have filed for unemployment benefits since the pandemic took hold. One in five who were working in February reported losing a job or being furloughed in March or the beginning of April, , and that pain was highly concentrated among low earners. Fully 39 percent of former workers living in a household earning $40,000 or less lost work, compared with 13 percent in those making more than $100,000, a Fed official said.

    • Is ‘Covid toe’ a symptom of the disease?

      There is an uptick in which are painful red or purple lesions that typically appear in the winter on fingers or toes. The lesions are emerging as yet another of infection with the new coronavirus. Chilblains are caused by inflammation in small blood vessels in reaction to cold or damp conditions, but they are usually common in the coldest winter months. Federal health officials do not include toe lesions in the list of coronavirus symptoms, but some dermatologists are pushing for a change, saying so-called Covid toe should be sufficient grounds for testing.

    • Can I go to the park?

      Yes, but make sure you keep six feet of distance between you and people who don’t live in your home.

    • How do I take my temperature?

      Taking one’s temperature to look for signs of fever is not as easy as it sounds, as “normal” temperature numbers can vary, but generally, keep an eye out for a temperature of 100.5 degrees Fahrenheit or higher. If you don’t have a thermometer (they can be pricey these days), there are

    • Should I wear a mask?

      The C.D.C. has that all Americans wear cloth masks if they go out in public. This is a shift in federal guidance reflecting. Until now, the C.D.C., like the W.H.O., has advised that ordinary people don’t need to wear masks unless they are sick and coughing. Part of the reason was to preserve medical-grade masks for health care workers who desperately need them at a time when they are in continuously short supply. Masks don’t replace hand washing and social distancing.

    • What should I do if I feel sick?

      and have a fever or symptoms like a cough or difficulty breathing, call a doctor. They should give you advice on whether you should be tested, how to get tested, and how to seek medical treatment without potentially infecting or exposing others.

    • How do I get tested?

      If you’re sick and you think you’ve been exposed to the new coronavirus, They will decide if you need to be tested. Keep in mind that there’s a chance — because of a lack of testing kits or because you’re asymptomatic, for instance — you won’t be able to get tested.

    • How can I help?

      , which evaluates charities using a numbers-based system, has a running list of nonprofits working in communities affected by the outbreak. You can give blood through the , and has stepped in to distribute meals in major cities.


  • Frequently Asked Questions and Advice

    Updated May 28, 2020

    • What’s the risk of catching coronavirus from a surface?

      Touching contaminated objects and then infecting ourselves with the germs is not typically how the virus spreads. But it can happen. A number of flu, rhinovirus, coronavirus and other microbes have shown that respiratory illnesses, including the new coronavirus, can spread by touching contaminated surfaces, particularly in places like day care centers, offices and . But a long chain of events has to happen for the disease to spread that way. The best way to protect yourself from coronavirus — whether it’s surface transmission or close human contact — is still social distancing, washing your hands, not touching your face and wearing masks.

    • What are the symptoms of coronavirus?

      Common symptoms Some of these symptoms overlap with those of the flu, making detection difficult, but runny noses and stuffy sinuses are less common. added chills, muscle pain, sore throat, headache and a new loss of the sense of taste or smell as symptoms to look out for. Most people fall ill five to seven days after exposure, but symptoms may appear in as few as two days or as many as 14 days.

    • How can I protect myself while flying?

      If air travel is unavoidable, Most important: Wash your hands often, and stop touching your face. If possible, choose a window seat. A found that during flu season, the safest place to sit on a plane is by a window, as people sitting in window seats had less contact with potentially sick people. Disinfect hard surfaces. When you get to your seat and your hands are clean, use disinfecting wipes to clean the hard surfaces at your seat like the head and arm rest, the seatbelt buckle, the remote, screen, seat back pocket and the tray table. If the seat is hard and nonporous or leather or pleather, you can wipe that down, too. (Using wipes on upholstered seats could lead to a wet seat and spreading of germs rather than killing them.)

    • How many people have lost their jobs due to coronavirus in the U.S.?

      More than 40 million people — the equivalent of 1 in 4 U.S. workers — have filed for unemployment benefits since the pandemic took hold. One in five who were working in February reported losing a job or being furloughed in March or the beginning of April, , and that pain was highly concentrated among low earners. Fully 39 percent of former workers living in a household earning $40,000 or less lost work, compared with 13 percent in those making more than $100,000, a Fed official said.

    • Is ‘Covid toe’ a symptom of the disease?

      There is an uptick in which are painful red or purple lesions that typically appear in the winter on fingers or toes. The lesions are emerging as yet another of infection with the new coronavirus. Chilblains are caused by inflammation in small blood vessels in reaction to cold or damp conditions, but they are usually common in the coldest winter months. Federal health officials do not include toe lesions in the list of coronavirus symptoms, but some dermatologists are pushing for a change, saying so-called Covid toe should be sufficient grounds for testing.

    • Can I go to the park?

      Yes, but make sure you keep six feet of distance between you and people who don’t live in your home.

    • How do I take my temperature?

      Taking one’s temperature to look for signs of fever is not as easy as it sounds, as “normal” temperature numbers can vary, but generally, keep an eye out for a temperature of 100.5 degrees Fahrenheit or higher. If you don’t have a thermometer (they can be pricey these days), there are

    • Should I wear a mask?

      The C.D.C. has that all Americans wear cloth masks if they go out in public. This is a shift in federal guidance reflecting. Until now, the C.D.C., like the W.H.O., has advised that ordinary people don’t need to wear masks unless they are sick and coughing. Part of the reason was to preserve medical-grade masks for health care workers who desperately need them at a time when they are in continuously short supply. Masks don’t replace hand washing and social distancing.

    • What should I do if I feel sick?

      and have a fever or symptoms like a cough or difficulty breathing, call a doctor. They should give you advice on whether you should be tested, how to get tested, and how to seek medical treatment without potentially infecting or exposing others.

    • How do I get tested?

      If you’re sick and you think you’ve been exposed to the new coronavirus, They will decide if you need to be tested. Keep in mind that there’s a chance — because of a lack of testing kits or because you’re asymptomatic, for instance — you won’t be able to get tested.

    • How can I help?

      , which evaluates charities using a numbers-based system, has a running list of nonprofits working in communities affected by the outbreak. You can give blood through the , and has stepped in to distribute meals in major cities.


  • Frequently Asked Questions and Advice

    Updated May 28, 2020

    • What’s the risk of catching coronavirus from a surface?

      Touching contaminated objects and then infecting ourselves with the germs is not typically how the virus spreads. But it can happen. A number of flu, rhinovirus, coronavirus and other microbes have shown that respiratory illnesses, including the new coronavirus, can spread by touching contaminated surfaces, particularly in places like day care centers, offices and . But a long chain of events has to happen for the disease to spread that way. The best way to protect yourself from coronavirus — whether it’s surface transmission or close human contact — is still social distancing, washing your hands, not touching your face and wearing masks.

    • What are the symptoms of coronavirus?

      Common symptoms Some of these symptoms overlap with those of the flu, making detection difficult, but runny noses and stuffy sinuses are less common. added chills, muscle pain, sore throat, headache and a new loss of the sense of taste or smell as symptoms to look out for. Most people fall ill five to seven days after exposure, but symptoms may appear in as few as two days or as many as 14 days.

    • How can I protect myself while flying?

      If air travel is unavoidable, Most important: Wash your hands often, and stop touching your face. If possible, choose a window seat. A found that during flu season, the safest place to sit on a plane is by a window, as people sitting in window seats had less contact with potentially sick people. Disinfect hard surfaces. When you get to your seat and your hands are clean, use disinfecting wipes to clean the hard surfaces at your seat like the head and arm rest, the seatbelt buckle, the remote, screen, seat back pocket and the tray table. If the seat is hard and nonporous or leather or pleather, you can wipe that down, too. (Using wipes on upholstered seats could lead to a wet seat and spreading of germs rather than killing them.)

    • How many people have lost their jobs due to coronavirus in the U.S.?

      More than 40 million people — the equivalent of 1 in 4 U.S. workers — have filed for unemployment benefits since the pandemic took hold. One in five who were working in February reported losing a job or being furloughed in March or the beginning of April, , and that pain was highly concentrated among low earners. Fully 39 percent of former workers living in a household earning $40,000 or less lost work, compared with 13 percent in those making more than $100,000, a Fed official said.

    • Is ‘Covid toe’ a symptom of the disease?

      There is an uptick in which are painful red or purple lesions that typically appear in the winter on fingers or toes. The lesions are emerging as yet another of infection with the new coronavirus. Chilblains are caused by inflammation in small blood vessels in reaction to cold or damp conditions, but they are usually common in the coldest winter months. Federal health officials do not include toe lesions in the list of coronavirus symptoms, but some dermatologists are pushing for a change, saying so-called Covid toe should be sufficient grounds for testing.

    • Can I go to the park?

      Yes, but make sure you keep six feet of distance between you and people who don’t live in your home.

    • How do I take my temperature?

      Taking one’s temperature to look for signs of fever is not as easy as it sounds, as “normal” temperature numbers can vary, but generally, keep an eye out for a temperature of 100.5 degrees Fahrenheit or higher. If you don’t have a thermometer (they can be pricey these days), there are

    • Should I wear a mask?

      The C.D.C. has that all Americans wear cloth masks if they go out in public. This is a shift in federal guidance reflecting. Until now, the C.D.C., like the W.H.O., has advised that ordinary people don’t need to wear masks unless they are sick and coughing. Part of the reason was to preserve medical-grade masks for health care workers who desperately need them at a time when they are in continuously short supply. Masks don’t replace hand washing and social distancing.

    • What should I do if I feel sick?

      and have a fever or symptoms like a cough or difficulty breathing, call a doctor. They should give you advice on whether you should be tested, how to get tested, and how to seek medical treatment without potentially infecting or exposing others.

    • How do I get tested?

      If you’re sick and you think you’ve been exposed to the new coronavirus, They will decide if you need to be tested. Keep in mind that there’s a chance — because of a lack of testing kits or because you’re asymptomatic, for instance — you won’t be able to get tested.

    • How can I help?

      , which evaluates charities using a numbers-based system, has a running list of nonprofits working in communities affected by the outbreak. You can give blood through the , and has stepped in to distribute meals in major cities.


  • Frequently Asked Questions and Advice

    Updated May 28, 2020

    • What’s the risk of catching coronavirus from a surface?

      Touching contaminated objects and then infecting ourselves with the germs is not typically how the virus spreads. But it can happen. A number of flu, rhinovirus, coronavirus and other microbes have shown that respiratory illnesses, including the new coronavirus, can spread by touching contaminated surfaces, particularly in places like day care centers, offices and . But a long chain of events has to happen for the disease to spread that way. The best way to protect yourself from coronavirus — whether it’s surface transmission or close human contact — is still social distancing, washing your hands, not touching your face and wearing masks.

    • What are the symptoms of coronavirus?

      Common symptoms Some of these symptoms overlap with those of the flu, making detection difficult, but runny noses and stuffy sinuses are less common. added chills, muscle pain, sore throat, headache and a new loss of the sense of taste or smell as symptoms to look out for. Most people fall ill five to seven days after exposure, but symptoms may appear in as few as two days or as many as 14 days.

    • How can I protect myself while flying?

      If air travel is unavoidable, Most important: Wash your hands often, and stop touching your face. If possible, choose a window seat. A found that during flu season, the safest place to sit on a plane is by a window, as people sitting in window seats had less contact with potentially sick people. Disinfect hard surfaces. When you get to your seat and your hands are clean, use disinfecting wipes to clean the hard surfaces at your seat like the head and arm rest, the seatbelt buckle, the remote, screen, seat back pocket and the tray table. If the seat is hard and nonporous or leather or pleather, you can wipe that down, too. (Using wipes on upholstered seats could lead to a wet seat and spreading of germs rather than killing them.)

    • How many people have lost their jobs due to coronavirus in the U.S.?

      More than 40 million people — the equivalent of 1 in 4 U.S. workers — have filed for unemployment benefits since the pandemic took hold. One in five who were working in February reported losing a job or being furloughed in March or the beginning of April, , and that pain was highly concentrated among low earners. Fully 39 percent of former workers living in a household earning $40,000 or less lost work, compared with 13 percent in those making more than $100,000, a Fed official said.

    • Is ‘Covid toe’ a symptom of the disease?

      There is an uptick in which are painful red or purple lesions that typically appear in the winter on fingers or toes. The lesions are emerging as yet another of infection with the new coronavirus. Chilblains are caused by inflammation in small blood vessels in reaction to cold or damp conditions, but they are usually common in the coldest winter months. Federal health officials do not include toe lesions in the list of coronavirus symptoms, but some dermatologists are pushing for a change, saying so-called Covid toe should be sufficient grounds for testing.

    • Can I go to the park?

      Yes, but make sure you keep six feet of distance between you and people who don’t live in your home.

    • How do I take my temperature?

      Taking one’s temperature to look for signs of fever is not as easy as it sounds, as “normal” temperature numbers can vary, but generally, keep an eye out for a temperature of 100.5 degrees Fahrenheit or higher. If you don’t have a thermometer (they can be pricey these days), there are

    • Should I wear a mask?

      The C.D.C. has that all Americans wear cloth masks if they go out in public. This is a shift in federal guidance reflecting. Until now, the C.D.C., like the W.H.O., has advised that ordinary people don’t need to wear masks unless they are sick and coughing. Part of the reason was to preserve medical-grade masks for health care workers who desperately need them at a time when they are in continuously short supply. Masks don’t replace hand washing and social distancing.

    • What should I do if I feel sick?

      and have a fever or symptoms like a cough or difficulty breathing, call a doctor. They should give you advice on whether you should be tested, how to get tested, and how to seek medical treatment without potentially infecting or exposing others.

    • How do I get tested?

      If you’re sick and you think you’ve been exposed to the new coronavirus, They will decide if you need to be tested. Keep in mind that there’s a chance — because of a lack of testing kits or because you’re asymptomatic, for instance — you won’t be able to get tested.

    • How can I help?

      , which evaluates charities using a numbers-based system, has a running list of nonprofits working in communities affected by the outbreak. You can give blood through the , and has stepped in to distribute meals in major cities.


  • Frequently Asked Questions and Advice

    Updated May 28, 2020

    • What’s the risk of catching coronavirus from a surface?

      Touching contaminated objects and then infecting ourselves with the germs is not typically how the virus spreads. But it can happen. A number of flu, rhinovirus, coronavirus and other microbes have shown that respiratory illnesses, including the new coronavirus, can spread by touching contaminated surfaces, particularly in places like day care centers, offices and . But a long chain of events has to happen for the disease to spread that way. The best way to protect yourself from coronavirus — whether it’s surface transmission or close human contact — is still social distancing, washing your hands, not touching your face and wearing masks.

    • What are the symptoms of coronavirus?

      Common symptoms Some of these symptoms overlap with those of the flu, making detection difficult, but runny noses and stuffy sinuses are less common. added chills, muscle pain, sore throat, headache and a new loss of the sense of taste or smell as symptoms to look out for. Most people fall ill five to seven days after exposure, but symptoms may appear in as few as two days or as many as 14 days.

    • How can I protect myself while flying?

      If air travel is unavoidable, Most important: Wash your hands often, and stop touching your face. If possible, choose a window seat. A found that during flu season, the safest place to sit on a plane is by a window, as people sitting in window seats had less contact with potentially sick people. Disinfect hard surfaces. When you get to your seat and your hands are clean, use disinfecting wipes to clean the hard surfaces at your seat like the head and arm rest, the seatbelt buckle, the remote, screen, seat back pocket and the tray table. If the seat is hard and nonporous or leather or pleather, you can wipe that down, too. (Using wipes on upholstered seats could lead to a wet seat and spreading of germs rather than killing them.)

    • How many people have lost their jobs due to coronavirus in the U.S.?

      More than 40 million people — the equivalent of 1 in 4 U.S. workers — have filed for unemployment benefits since the pandemic took hold. One in five who were working in February reported losing a job or being furloughed in March or the beginning of April, , and that pain was highly concentrated among low earners. Fully 39 percent of former workers living in a household earning $40,000 or less lost work, compared with 13 percent in those making more than $100,000, a Fed official said.

    • Is ‘Covid toe’ a symptom of the disease?

      There is an uptick in which are painful red or purple lesions that typically appear in the winter on fingers or toes. The lesions are emerging as yet another of infection with the new coronavirus. Chilblains are caused by inflammation in small blood vessels in reaction to cold or damp conditions, but they are usually common in the coldest winter months. Federal health officials do not include toe lesions in the list of coronavirus symptoms, but some dermatologists are pushing for a change, saying so-called Covid toe should be sufficient grounds for testing.

    • Can I go to the park?

      Yes, but make sure you keep six feet of distance between you and people who don’t live in your home.

    • How do I take my temperature?

      Taking one’s temperature to look for signs of fever is not as easy as it sounds, as “normal” temperature numbers can vary, but generally, keep an eye out for a temperature of 100.5 degrees Fahrenheit or higher. If you don’t have a thermometer (they can be pricey these days), there are

    • Should I wear a mask?

      The C.D.C. has that all Americans wear cloth masks if they go out in public. This is a shift in federal guidance reflecting. Until now, the C.D.C., like the W.H.O., has advised that ordinary people don’t need to wear masks unless they are sick and coughing. Part of the reason was to preserve medical-grade masks for health care workers who desperately need them at a time when they are in continuously short supply. Masks don’t replace hand washing and social distancing.

    • What should I do if I feel sick?

      and have a fever or symptoms like a cough or difficulty breathing, call a doctor. They should give you advice on whether you should be tested, how to get tested, and how to seek medical treatment without potentially infecting or exposing others.

    • How do I get tested?

      If you’re sick and you think you’ve been exposed to the new coronavirus, They will decide if you need to be tested. Keep in mind that there’s a chance — because of a lack of testing kits or because you’re asymptomatic, for instance — you won’t be able to get tested.

    • How can I help?

      , which evaluates charities using a numbers-based system, has a running list of nonprofits working in communities affected by the outbreak. You can give blood through the , and has stepped in to distribute meals in major cities.


That led to cost cuts. In the last month, Booking, which has 26,000 employees, has laid off 1,900 people at Kayak, OpenTable and Agoda, its subsidiary in Singapore. It also furloughed 1,800 workers in Britain under the country’s relief plan and applied for aid from the Netherlands.

That led to cost cuts. In the last month, Booking, which has 26,000 employees, has laid off 1,900 people at Kayak, OpenTable and Agoda, its subsidiary in Singapore. It also furloughed 1,800 workers in Britain under the country’s relief plan and applied for aid from the Netherlands.

The company — which has seven crisis management teams, including one that manages the other crisis management teams — also increased the frequency of its video question-and-answer sessions with Mr. Fogel and other internal communications.

The company — which has seven crisis management teams, including one that manages the other crisis management teams — also increased the frequency of its video question-and-answer sessions with Mr. Fogel and other internal communications.

On May 7, Booking in the first quarter, compared with a profit of $765 million a year earlier. It wrote down the values of OpenTable and Kayak by $489 million, citing the pandemic. Its stock price has fallen 21 percent this year.

On May 7, Booking in the first quarter, compared with a profit of $765 million a year earlier. It wrote down the values of OpenTable and Kayak by $489 million, citing the pandemic. Its stock price has fallen 21 percent this year.

Mr. Fogel and his team are now figuring out how to emerge from quarantine to an altered travel market. OpenTable has started offering reservations to bars and stores that are reopening with social distancing measures. Kayak has begun featuring rental cars on its home page instead of flights.

Mr. Fogel and his team are now figuring out how to emerge from quarantine to an altered travel market. OpenTable has started offering reservations to bars and stores that are reopening with social distancing measures. Kayak has begun featuring rental cars on its home page instead of flights.

“In the past, we were doing six million flight queries a day, and a fraction of that was rental cars,” said Mr. Hafner, the head of both brands. “Now it’s the inverse.”

“In the past, we were doing six million flight queries a day, and a fraction of that was rental cars,” said Mr. Hafner, the head of both brands. “Now it’s the inverse.”

Mr. Fogel’s health remains top of mind. In a recent meeting with Booking’s board of directors, they stopped Mr. Fogel in the middle of a crisis management presentation to check on his health.

Mr. Fogel’s health remains top of mind. In a recent meeting with Booking’s board of directors, they stopped Mr. Fogel in the middle of a crisis management presentation to check on his health.

“He’s going 100 miles an hour,” said Tim Armstrong, the former chief executive of AOL and a member of Booking’s board since 2013. “The board was conscious of making sure he was taking care of himself.”

“He’s going 100 miles an hour,” said Tim Armstrong, the former chief executive of AOL and a member of Booking’s board since 2013. “The board was conscious of making sure he was taking care of himself.”

Before the pandemic, Mr. Fogel commuted weekly to headquarters in Amsterdam. He also made frequent trips to Booking’s offices in Singapore and Bangkok. He said he was eager to travel again, but appreciated one silver lining of sheltering in place.

Before the pandemic, Mr. Fogel commuted weekly to headquarters in Amsterdam. He also made frequent trips to Booking’s offices in Singapore and Bangkok. He said he was eager to travel again, but appreciated one silver lining of sheltering in place.

For the past two months, he has had dinner each night with his wife, son and daughter, something that hadn’t happened that often in “many years,” he said.

For the past two months, he has had dinner each night with his wife, son and daughter, something that hadn’t happened that often in “many years,” he said.

As for his family’s bout with the virus, Mr. Fogel added, “Hopefully now we’re immune.”

As for his family’s bout with the virus, Mr. Fogel added, “Hopefully now we’re immune.”

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